review-response-writer

# Review Response Writer Write professional, empathetic responses to App Store reviews that build trust and turn critics into fans. ## When This Skill Activates - User needs to respond to negative reviews - User wants templates for common review types - User asks about review management strategy - User wants to improve customer relationships ## Response Philosophy ### Why Respond? 1. **Shows you care** - Active developer = trustworthy app 2. **Helps others** - Future users read responses 3. **Converts critics** - Can change rating with good response 4. **Provides feedback** - Reviews reveal real issues 5. **Builds community** - Creates loyal users ### When to Respond | Review Type | Respond? | Priority | |-------------|----------|----------| | 1-2 stars with feedback | **Yes** | High | | 3 stars with suggestions | Yes | Medium | | Bug reports (any rating) | **Yes** | High | | 4-5 stars with content | Yes | Low | | 4-5 stars generic praise | Optional | Low | | Abusive/inappropriate | Report, don't respond | - | | Competitor spam | Report, don't respond | - | ### Response Timing Negative reviews and bug reports: 24-48 hours. Positive reviews: weekly batch is fine. Follow up after fixing an issue to notify the reviewer. ## Response Framework ### The A.C.T. Formula ``` A - Acknowledge their experience C - Clarify or provide solution T - Thank them and invite continued feedback ``` ### Template Structure ``` [Greeting - use their name if signed] [Acknowledge their ...