supplier-scarlisted

# Supplier Corrective Action Request (SCAR) ## When to use Use this skill when: - A supplier NCR requires a formal corrective action (beyond simple return/replacement) - A supplier has delivered the same non-conformance twice or more - A non-conformance has caused a production line stoppage, customer complaint, or field failure - A supplier's quality performance score falls below the defined threshold - An OEM customer issues a concern that is traced to a sub-supplier - Preparing a SCAR, evaluating a supplier's 8D response, or conducting an effectiveness review ## Prerequisites - Non-conformance documented (NCR or equivalent) with: part number, description, quantity, measured evidence - Supplier code, contact name, and corrective action coordinator identified - SCAR response timeline agreed (typically 24h for D3, 30 days for full 8D) - Historical data: previous SCARs, PPM trend, quality score for this supplier ## Workflow ### Step 1 — Escalation criteria: when does an NCR become a SCAR? Issue a SCAR when any of the following conditions are met: | Trigger | Description | |---------|-------------| | Severity — Critical | Non-conformance affects safety, regulatory compliance, or field function | | Severity — Customer impact | Non-conformance reached the end customer or caused a production line stop | | Recurrence | Same defect or same part rejected for the second time within 12 months | | Volume | Rejection of an entire lot or >5% of a delivery | | Systemic risk | Eviden