ncr-writing

# Non-Conformance Report (NCR) Writing ## When to use Write an NCR whenever a product, material, or service does not conform to a specified requirement: - Incoming inspection failure - In-process defect found at any production step - Final inspection rejection - Customer return or field complaint - Audit finding on a product characteristic ## The non-negotiable rule **An NCR describes WHAT is wrong, not WHY.** Root cause belongs in the CAPA / 8D. The NCR is the factual record of the non-conformance itself. Mixing root cause speculation into the NCR contaminates the record. An NCR is a controlled quality record and may be used in audits, customer reviews, and legal contexts. All content must be objective and defensible. ## Required NCR Checklist ☐ Requirement clearly referenced (drawing/specification number and revision) ☐ Actual value or observed defect recorded with quantified measurement ☐ Gap between required and actual explicitly defined ☐ Evidence attached or referenced and traceable to this NCR ☐ Severity correctly classified — grade higher when in doubt ☐ Affected quantity and population at risk identified ☐ Material physically segregated and identified before NCR is closed ☐ Detection point reflects where the defect was found, not where it originated ☐ Disposition defined and approved by authorised personnel ☐ Containment actions documented with timestamps (if applicable) ☐ Language is objective — no subjective terms, no root cause, no opinion ☐ NCR traceable...