community-moderation-and-governancelisted

# Community Moderation and Governance ## Overview This skill covers how to moderate and govern a B2B marketing community — including membership curation, guideline documentation, and community manager presence. All practices are sourced exclusively from Exit Five podcast guests; no outside frameworks or general best practices have been added. --- ## Membership Curation **Define who you will not accept — and enforce it.** Establish a clear profile of who the community is designed for, and actively reject or remove members who don't fit. The two bad-actor types named explicitly in the source are aggressive salespeople and spammers — use these as your starting anchors. For each type you identify, write a short rejection message template so you're not drafting from scratch under pressure. Then define the trigger point: will you screen at the application stage, or act after a member joins and exhibits the behavior? Both decisions need to be made in advance. Accept that some people will be unhappy with rejections; this is a necessary cost of maintaining the trust and quality that makes the community worth joining. (Source: Matt Carnevale, Episode #320) --- ## Community Guidelines **Write down the gray areas — don't leave them to interpretation.** Don't rely on vague norms or assume members will intuit what's acceptable. Create written guidelines that explicitly address gray-area behaviors: self-promotion, thought leadership posts, and solicitation. Anchor the guidelines in a