lead-peoplelisted

# Lead People The people layer: who does the work, when, at what cost. ## What this skill manages ### Role design - Define each role: title, responsibilities, success metrics - Identify the founder-dependence score (what breaks if the founder is absent?) - Plan the transition from "founder does everything" to "founder + GM + staff" ### Hiring - Job description template (role, pay band, schedule, required experience) - Where to post (industry-specific + local + community) - Interview guide (structured questions per role) - Trial shift design (paid, structured evaluation) ### Onboarding - Day-1 checklist (systems access, uniform/tools, safety, intro to team) - Week-1 training plan (SOPs, POS, customer service standards) - 30-day review template ### Scheduling - Labor-to-sales targeting (labor % of revenue by daypart) - Shift template (minimum coverage per hour) - Founder-hours tracking (covenant compliance if applicable) - Overtime prevention (CA daily OT after 8 hours) ### Performance - Weekly check-in template - KPI per role (tickets/hour for baristas, satisfaction for service) - Underperformance conversation guide - Offboarding checklist (final pay, equipment return, access revocation) ## Labor cost rules - Labor as % of revenue: 25-35% typical for food service, 20-30% retail - Always calculate BURDENED cost (wage x 1.18-1.35 for payroll taxes, workers comp, benefits) - Prime cost = COGS + Labor: target 60-65% of revenue for food service - The founder is not free: lo