← ClaudeAtlas

the-repeat-purchase-checklisted

Reviews a customer's post-first-purchase flow, reorder prompts, replenishment timing, second-purchase incentives, and pinpoints exactly what's blocking the next order. Use when repeat purchase rate is flat or falling, or the user wants to know why customers aren't coming back for a second order. Boundary: `the-flow-architect` designs a new multi-channel journey from scratch; this skill audits the flows that already exist against a fixed set of reorder stages and names the specific gap, it doesn't build the journey. `the-lifecycle-mapper` segments the whole customer base by RFM across all stages, not just the post-first-purchase window.
sidchaudhary/gtm-skills · ★ 1 · AI & Automation · score 74
Install: claude install-skill sidchaudhary/gtm-skills
> **Ask the product's actual consumption cycle before diagnosing timing.** A category inference is a > guess, and the whole diagnosis inverts on it: a reorder prompt that is late for a 30-day consumable is > early for a 90-day one, and recommending the wrong direction is worse than recommending nothing. Ask > how long a unit lasts in normal use, or derive it from the observed gap between first and second > orders among customers who did reorder. Where neither is available, say the timing finding is > unavailable and diagnose only the parts that do not depend on it. # The Repeat Purchase Check Take the flows a customer sees after their first order and find the specific gap, timing or message, that's stopping the second one. > **Input integrity.** Run the checks in `references/data-input-integrity.md` before computing > anything, and report what they found. Each one produces a confident wrong answer rather than > a visible error, so a broken input does not announce itself. Recent cohorts have not had time to repeat, so they always look worse. Do not read an immature cohort as a decline. > Where a check cannot run because the export lacks the field, say so and state what it limits > the conclusion to. ## How to run Ask the user for these inputs. If any are missing, ask before analyzing. 1. **Existing post-purchase flows**: names, trigger, timing, and what each message says, from an export or screenshots. 2. **Product type and purchase cycle**: replenishable, seasonal, gif