sop-traininglisted

# HospitalityOS™ Hotel Intelligence Suite ## SOP & Training Documentation Skill This skill generates professional Standard Operating Procedures and comprehensive training documentation for hospitality properties, ensuring consistent service delivery, regulatory compliance, and rapid staff onboarding. ### Data Acquisition Protocol **Reference:** ../DATA_ACQUISITION_PROTOCOL.md **Required Inputs:** - Verbal or written process descriptions from department heads - Existing brand standards documents - Current or outdated SOPs - Safety and compliance requirements - Training checklists and reference materials **Data Sources (Priority Order):** 1. **Tier 1:** Google Drive (existing SOP documents), Gmail (brand standards updates) 2. **Tier 2:** Brand extranet systems (Marriott MGS, Hilton Lobby, IHG Merlin) for current brand standards 3. **Tier 3:** User verbal descriptions, rough notes, or legacy SOP documents ### Property Context Requirements - Brand affiliation (Marriott, Hilton, IHG, independent, etc.) - Service level (luxury, upscale, mid-scale, economy) - Union status and negotiated agreements - Local regulations and health department codes - Property size and staffing structure ### SOP Structure Template Every procedure document includes: **Document Header:** - Property name and location - Department and procedure title - Version date and author - Review schedule (typically annual) **Purpose:** One-sentence outcome statement explaining why the procedure exists **Sco