reputation-intelligencelisted

# HospitalityOS™ Hotel Intelligence Suite ## Guest Review & Reputation Intelligence Skill ### Purpose Deliver actionable guest review analysis and reputation management intelligence for hotel leaders. Transform raw review data into strategic insights, alert on emerging issues, and enable professional reputation response strategies. --- ## Data Acquisition Protocol *See detailed specifications in: ../DATA_ACQUISITION_PROTOCOL.md* ### Data Sources by Tier **Tier 1 – Email Alerts (Primary)** - Gmail for Revinate/ReviewPro alert notifications - OTA platform notification emails (TripAdvisor, Google, Booking.com, Expedia) - Internal survey system alerts **Tier 2 – Direct Platform Access** - TripAdvisor Business Admin panel review feeds - Google Business profile reviews - Booking.com Property Manager reviews - Expedia Partner Central reviews - Revinate and ReviewPro management dashboards - Social media mention tracking (Facebook, Instagram) **Tier 3 – Manual Data Input** - User-pasted review text with platform source and date - Exported reputation tool reports - Internal feedback submissions - Survey data uploads ### Required Data Elements - Review text (full comment or summary) - Numeric rating (1–5 scale or platform equivalent) - Platform source (TripAdvisor, Google, Booking.com, Expedia, direct/internal) - Review date - Guest name (optional, often masked by platforms) - Department impacted (inferred from text or specified) --- ## Property Context Before analysis begins,