help-center-article-generatorlisted
Install: claude install-skill gooseworks-ai/goose-skills
# Help Center Article Generator
Turn support tickets into self-serve answers. Takes repeated questions, feature docs, or product specs and generates help center articles that reduce ticket volume.
**Built for:** Early-stage teams where the same 20 questions make up 80% of support tickets, and nobody has time to write help docs. The goal is to turn one afternoon of article generation into months of ticket deflection.
## When to Use
- "Write help center articles for our top support questions"
- "Turn these support tickets into FAQ articles"
- "Generate docs for [feature]"
- "Build out our knowledge base"
- "Our support volume is too high — help me create self-serve content"
## Phase 0: Intake
### Content Source (provide any/all)
1. **Support ticket export** — CSV/list of recent tickets (subject, description, resolution). The skill will cluster them to find the top recurring topics.
2. **FAQ list** — Already know the top questions? Provide them directly.
3. **Feature documentation** — Internal docs, PRDs, or specs for features that need customer-facing articles.
4. **Product walkthrough** — Describe the workflow step-by-step and the skill generates the article.
5. **Existing articles to improve** — URLs or text of current help articles that need rewriting.
### Configuration
6. **Product name** — What's the product called?
7. **Audience** — Who reads these? (Technical users, non-technical, mixed)
8. **Tone** — Casual/friendly, professional, technical/developer-docs?
9. **A