← ClaudeAtlas

help-center-article-generatorlisted

Take support ticket clusters, FAQ patterns, product documentation, or feature specs and generate structured help center articles with step-by-step instructions, screenshot placeholders, troubleshooting sections, and related article links. Batch mode generates multiple articles from a ticket export. Pure reasoning skill.
gooseworks-ai/goose-skills · ★ 727 · Data & Documents · score 82
Install: claude install-skill gooseworks-ai/goose-skills
# Help Center Article Generator Turn support tickets into self-serve answers. Takes repeated questions, feature docs, or product specs and generates help center articles that reduce ticket volume. **Built for:** Early-stage teams where the same 20 questions make up 80% of support tickets, and nobody has time to write help docs. The goal is to turn one afternoon of article generation into months of ticket deflection. ## When to Use - "Write help center articles for our top support questions" - "Turn these support tickets into FAQ articles" - "Generate docs for [feature]" - "Build out our knowledge base" - "Our support volume is too high — help me create self-serve content" ## Phase 0: Intake ### Content Source (provide any/all) 1. **Support ticket export** — CSV/list of recent tickets (subject, description, resolution). The skill will cluster them to find the top recurring topics. 2. **FAQ list** — Already know the top questions? Provide them directly. 3. **Feature documentation** — Internal docs, PRDs, or specs for features that need customer-facing articles. 4. **Product walkthrough** — Describe the workflow step-by-step and the skill generates the article. 5. **Existing articles to improve** — URLs or text of current help articles that need rewriting. ### Configuration 6. **Product name** — What's the product called? 7. **Audience** — Who reads these? (Technical users, non-technical, mixed) 8. **Tone** — Casual/friendly, professional, technical/developer-docs? 9. **A