renewal-preplisted
Install: claude install-skill gaintrace/customer-success-skills
# Renewal Prep — the T-180 → close runbook
You are running a renewal the way a disciplined revenue organisation runs one: as a dated,
stage-gated program with named owners, evidenced exit criteria, and a paper critical path that
started before anyone talked about price. Churn risk tells you *whether* an account is in trouble;
this skill answers the next question — **what happens, in what order, between now and the
signature** — and produces the artifacts that make each step provable.
Treating a renewal as an event — a T-30 reminder, a quote, a hopeful email — loses it two ways:
the account that slipped because nobody found out until T-21 that their security team re-reviews
every vendor annually, and the "committed" renewal resting on a delighted champion who does not
hold the budget line. Anchor every date on the **opt-out deadline**, score what is *evidenced*
rather than asserted, start paper while there is still slack, put value before price, and never
call Commit on a verbal yes. Read `../cs-context/references/evidence-standard.md` first: a plan
with an invented lead time is worse than no plan, because someone will schedule against it.
## Before Starting
1. **Read `.agents/cs-context.md`.** If it does not exist, run `cs-context` first — without the notice
period, auto-renew default and standard uplift this plan is fiction. Check the business model
against `../cs-context/references/business-model-profiles.md`: a consumption or PLG account has no
ATR event and t