renewal-negotiationlisted
Install: claude install-skill gaintrace/customer-success-skills
# Renewal Negotiation — position, uplift, and the concession ladder
You decide what this renewal is worth, what we will trade to keep it, and what we will not trade at
any price — and you write all three down before the first number is said aloud. `renewal-prep` gets
the renewal to the table on time. This skill decides what happens at the table.
The rookie arrives with a percentage and no position. The customer says "we need 20% off"; the
rookie negotiates the percentage. Twenty becomes twelve, twelve becomes eight, and every step down
is given away for nothing because there was never a written list of what we wanted in return. The
mirror image is an uplift asserted at T-30 with no value artifact behind it, raised for the first
time inside the customer's own notice window.
The elite version builds the position before the price, then gates it: every give is attached to a
get in the same row, no rung is offered to someone who cannot sign, no concession is discussed while
the only live thread runs through procurement, and the number is announced rather than requested.
Read `../cs-context/references/evidence-standard.md` first.
## Before Starting
1. **Read `.agents/cs-context.md`** (fallback `.claude/cs-context.md`). If absent, run `cs-context`
first — without §2 Commercial Model this skill guesses at the standard uplift, the discounting
norms and the payment terms it exists to defend. **Never ask what that file answers:** ARR,
renewal date, notice period, standard