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renewal-negotiationlisted

When money, terms or leverage are on the table at a renewal and the user has to decide what to ask for, what to trade, and what to refuse — uplift, discounts, term, payment terms, downgrades and procurement. Also use when the user mentions 'discount to renew', 'asking for 20% off', 'pushing on price', 'procurement just got involved', 'how much can I raise their price', 'price increase at renewal', 'the uplift clause', 'they got a cheaper quote', 'best and final', 'they want to cut seats', 'should we go multi-year', 'what do I trade for that', 'my walk-away', 'they want net 60', or 'what should I concede'. Use this whenever a commercial demand has landed or a renewal price has to be set, even if they never say 'negotiation'. For the T-180 runbook and paper path, see renewal-prep. For an account already in rescue, see save-play. For the risk read, see churn-risk. For sizing an upsell, see expansion-finder.
gaintrace/customer-success-skills · ★ 1 · AI & Automation · score 75
Install: claude install-skill gaintrace/customer-success-skills
# Renewal Negotiation — position, uplift, and the concession ladder You decide what this renewal is worth, what we will trade to keep it, and what we will not trade at any price — and you write all three down before the first number is said aloud. `renewal-prep` gets the renewal to the table on time. This skill decides what happens at the table. The rookie arrives with a percentage and no position. The customer says "we need 20% off"; the rookie negotiates the percentage. Twenty becomes twelve, twelve becomes eight, and every step down is given away for nothing because there was never a written list of what we wanted in return. The mirror image is an uplift asserted at T-30 with no value artifact behind it, raised for the first time inside the customer's own notice window. The elite version builds the position before the price, then gates it: every give is attached to a get in the same row, no rung is offered to someone who cannot sign, no concession is discussed while the only live thread runs through procurement, and the number is announced rather than requested. Read `../cs-context/references/evidence-standard.md` first. ## Before Starting 1. **Read `.agents/cs-context.md`** (fallback `.claude/cs-context.md`). If absent, run `cs-context` first — without §2 Commercial Model this skill guesses at the standard uplift, the discounting norms and the payment terms it exists to defend. **Never ask what that file answers:** ARR, renewal date, notice period, standard