freshdesk-automation

# Freshdesk Automation via Rube MCP Automate Freshdesk customer support workflows including ticket management, contact and company operations, notes, replies, and ticket search through Composio's Freshdesk toolkit. **Toolkit docs**: [composio.dev/toolkits/freshdesk](https://composio.dev/toolkits/freshdesk) ## Prerequisites - Rube MCP must be connected (RUBE_SEARCH_TOOLS available) - Active Freshdesk connection via `RUBE_MANAGE_CONNECTIONS` with toolkit `freshdesk` - Always call `RUBE_SEARCH_TOOLS` first to get current tool schemas ## Setup **Get Rube MCP**: Add `https://rube.app/mcp` as an MCP server in your client configuration. No API keys needed — just add the endpoint and it works. 1. Verify Rube MCP is available by confirming `RUBE_SEARCH_TOOLS` responds 2. Call `RUBE_MANAGE_CONNECTIONS` with toolkit `freshdesk` 3. If connection is not ACTIVE, follow the returned auth link to complete Freshdesk authentication 4. Confirm connection status shows ACTIVE before running any workflows ## Core Workflows ### 1. Create and Manage Tickets **When to use**: User wants to create a new support ticket, update an existing ticket, or view ticket details. **Tool sequence**: 1. `FRESHDESK_SEARCH_CONTACTS` - Find requester by email to get requester_id [Optional] 2. `FRESHDESK_LIST_TICKET_FIELDS` - Check available custom fields and statuses [Optional] 3. `FRESHDESK_CREATE_TICKET` - Create a new ticket with subject, description, requester info [Required] 4. `FRESHDESK_UPDATE_TICKE...