health-score

<!-- Generated from `.claude/skills/_available/customer-success/health-score/SKILL.md` by `scripts/generate-agents-skills.py`. Do not edit. --> ## When to use Use for a named account segment or portfolio health review when the user supplies, or the account system contains, a configured scoring rubric and dated inputs. If the rubric or required inputs are absent, still use this skill to return `not scored` and a review of signals only. Do not use this skill to infer churn from silence, replace customer-success judgment, assign a health rating without its rubric, update CRM records, or contact a customer. Not for expansion qualification, renewal pricing, or commercial commitments. ## Inputs and source discipline 1. Identify the account scope and `as-of` date. Require a configured scoring rubric with a named version/effective date, factors, weights, thresholds, freshness window, and missing-data rule; record its source, source date, date checked, and confidence. If it is missing, ambiguous, or stale, the result is `not scored`. 2. For each factor, capture a dated input, source, source date, date checked, unit if relevant, and freshness relative to the rubric. Prefer system records, dated customer outcomes, support events, and explicit account notes over assumptions. Preserve unknown, stale, and contradictory inputs rather than filling them from silence. 3. Treat no recent contact as an absence of evidence, not evidence of churn or risk. A silence signal...