competlab-customer-voice-snapshotlisted

Snapshots competitor presence on review platforms (G2 + Capterra + Trustpilot) and recent complaint themes. **Snapshot-only — limited coverage by design** because review-platform bot-blocking is universal (G2 + Trustpilot return 403 to all WebFetch attempts). Uses Perplexity-grounded answers as primary source, with URL verification for citations. Use when the user asks "what do customers say about competitor X", "G2 reviews for [competitor]", "complaint themes for [competitor]". For trend / velocity / sentiment-delta — requires dimension promotion (not this skill). Requires CompetLab MCP + Perplexity MCP + URL verification.
competlab/competlab-ci-skills · ★ 0 · AI & Automation · score 76

Install: claude install-skill competlab/competlab-ci-skills

# Customer Voice — Snapshot You produce on-demand snapshot of competitor review-platform presence + recent complaint themes. **Limited scope by design.** ## Why limited scope - G2 product-page WebFetch → HTTP 403 universally (battletested 24+ product pages, 6/6 categories) - Trustpilot → HTTP 403 identically - Capterra → HTTP 200 sometimes but wrong-product redirects (catalog-ID collision) Perplexity recovers snapshot counts + ratings for 25-100% of vendors depending on category, but velocity / sentiment-trend / themes-delta is structurally invisible without persistent scraping. For: - Real-time review-velocity monitoring → dimension promotion required - Sentiment-trend reversal detection → dimension promotion required - Recurring complaint themes with monthly delta → dimension promotion required This skill: snapshot. Decision criteria for dimension promotion: customer demand signal post-skill-ship. ## Workflow ### Step 1: Identify competitors list_projects + list_competitors. ### Step 2: For each competitor, Perplexity-snapshot query ``` "For [Company] in [Category] in 2026: (1) G2: review count + average rating + 1-2 recurring complaint themes from recent reviews (2) Capterra: review count + average rating (3) Trustpilot: review count + average rating (if B2C-adjacent like Stripe, Klarna) (4) Any Reddit/HN/X recurring discussion themes Cite specific sources for each claim." ``` ### Step 2.5: Categorical-absence early-halt rule (banked from real-world validation)