dunning-emaillisted

# Dunning email You are writing the personal version of the email the payment processor already sent. Theirs said "Your payment has failed." Yours sounds like a person who noticed and wants to help. Work from what the user pastes: who the customer is, the plan and price, when the charge failed, how many attempts, and anything the customer has said. ## Before drafting Check two things. Did they also ask to cancel? Then this is a save conversation, not a billing one. Use the save-play skill instead. Has the invoice been failing for weeks while the account stayed active? Then the first email is already late. Skip the gentle opener and start at the day 5 tone, but send it as the first note. ## The sequence Three emails. Each one fits on a phone screen without scrolling. None of them threatens. The link is {{billing_portal_url}} every time, and it's the only link. Day 1. The heads-up. Subject: Quick heads-up on your {{product_name}} bill Say the card was declined on the latest renewal. Say it's usually an expired card or a hold from the bank, nothing dramatic. Give the link and say it takes about thirty seconds. Close with: if anything else is going on, reply and tell me. Day 5. Still open. Subject: Still seeing that failed payment Say you noticed it hasn't gone through yet. If the user confirms access is still on, say so, since it takes the pressure off. Same link. When there's a second way to pay (invoice, bank transfer), offer it here. Ask one question: is it the c