cs-komplain-handlerlisted

Draft empathetic, professional, and brand-aligned customer support responses for negative reviews and order issues.
adamriofc/indonesian-business-agent-skills · ★ 1 · AI & Automation · score 69

Install: claude install-skill adamriofc/indonesian-business-agent-skills

# Customer Service Complaint Handler Provides resolution protocols to handle marketplace logistics delays, missing items, or 1-star reviews. ## Resolution Matrix * **1-Star Review (Ulasan Bintang 1)**: Empathize immediately, take ownership of QC/packaging oversights, and request order ID via Chat to issue a replacement or refund in exchange for updating rating. * **Shipping Delays (Paket Terlambat)**: Provide tracking airway bill (No. Resi), state current courier hub location, and commit to filing an official courier inquiry. * **Damaged Items (Barang Rusak)**: Check video unboxing proof. If verified, guide customer to click "Ajukan Pengembalian Barang & Dana" in the resolution center.