voc-profilerlisted

Enrich a raw Voice of Customer signal (a quote, complaint, request or praise from a call, chat message, meeting note, review, survey or ticket) with CRM context — ICP fit score, segment, revenue tier, lifecycle stage. Flags missing metadata explicitly so weighted decisions never run on anonymous noise. Trigger on /voc-profiler, "profile this quote", "who said this and do they matter".
aatirar/voc-claude-skills · ★ 0 · Data & Documents · score 73

Install: claude install-skill aatirar/voc-claude-skills

# /voc-profiler — Attach Weight to a Signal A passing complaint from a customer paying you $500K is not the same input as the same sentence from a free-tier trial that churned in week two. Most VoC tooling flattens that distinction and then produces a ranked list of "top customer pains" that is really a list of *loudest* pains. This skill attaches the context that makes weighting possible, and refuses to guess when the context is missing. ## Requires | What | Value | |---|---| | CRM | Any CRM with an MCP server or API. HubSpot is the reference implementation; see "Other CRMs" below. | | Config | `config/thresholds.json` (tiers, ICP rubric), `context/product-context.md` (your CRM property names) | | Cost | CRM API calls only. Free on every major plan. | **Works without a CRM.** Every signal comes back tier `U` (unattributed), the pipeline still runs, and the synthesis step tells you honestly that nothing was weighted. That is a legitimate way to start. --- ## Input One of: - A quote plus its source (`"the export takes forever" — chat, #wins, 2026-04-22`) - A path to a call transcript - A path to a meeting note - A review record from `outputs/voc/sources/reviews/` - A survey response or support ticket excerpt If the source channel is missing, ask once. If the company is missing, set `attribution: anonymous` and continue — do not stall the pipeline on one unattributable quote. --- ## Execution ### Step 1 — Extract, do not paraphrase Pull from the source: | Field |