3cx-calls-queues--profiles

# 3CX Calls, Queues & Profiles ## Overview This is the plugin's live-operations surface. Most of it is read-only visibility into what's happening on the PBX right now; a smaller set of tools actually change it — ending a call, switching who a person's calls route to, or moving a queue agent in or out of rotation. ## Anti-triggers - **A customer-facing service ticket about a call quality or outage issue** — that's PSA ticket handling (`halopsa-tickets`, `connectwise-psa-tickets`, `autotask-tickets`), not this skill. Use this skill to gather the PBX-side facts (was the queue staffed, was the call actually dropped), then work the ticket in the PSA. - **A security incident involving the phone system** (toll fraud, a compromised extension) — that's `huntress-incidents` or `sentinelone-alerts` territory for the response workflow; this skill only reports current call/queue state, it doesn't investigate or remediate. ## Read-Only Capabilities Exact tool names are not published by 3CX — see the `api-patterns` skill and call `tools/list` for the authoritative names on a connected PBX. - List currently active calls - List recordings available to the authenticated user - List voicemail items available to the authenticated user - List a department's members - List departments accessible to the user - List forwarding/presence profiles available to the user - List a queue's agents - List queues the user can access/manage ## Write Capabilities — Read This Before Calling...