triage-inquirylisted

# Triage Inquiry 1. Detect the customer's language from the message text. 2. Identify the primary topic: shipping, billing, returns, account, product bug, or other. 3. Assign urgency: high (order blocked, payment dispute, security concern), medium (delayed but not blocked), or low (general question). 4. Check whether the message contains legal language, threats, or abusive content — flag immediately for escalation if so. 5. Output a structured triage summary: `{ language, topic, urgency, escalate: true|false, reason? }` before any further action.