renewal-risklisted
Install: claude install-skill CSPulse/customer-success-skills
# Renewal Risk
Usage tells you about the user. The renewal is decided by the buyer. In enterprise those two populations barely overlap, and almost every bad risk read is a variant of confusing them.
The failure this exists to prevent: "at risk, low usage." That sentence states a category, names no mechanism, and implies no action. It is the most common thing in a risk review and the least useful.
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## What this needs
**Shared context.** If an `account-context` document exists, read it first: it carries the product, the segments, the contract shapes, the value metric and what healthy usage looks like in this business. Where it is absent, carry on and name the assumption you are making instead. It is context, never a prerequisite.
**Minimum: what you know.** Tell it about the account and it will produce the read, marking every gap as a gap. On an account you have just inherited, run `account-research` first: a risk read without the original promise is a read against a standard nobody has established. A read with three unknowns that names them is more useful than a confident one that hides them.
**Better with** access to usage data, the mailbox or CRM for relationship history, and support ticket history. Each one converts a "cannot verify" into evidence.
**Best with** the account plan, the original business case, and the contract - which together let it check whether the value the customer bought is the value they are getting.
Nothing here is required. Missing evidenc