journey-map-economic-overlay-coachlisted

## Operating Modes This skill operates in two modes: **Conversation mode** (default): Coach the PM through journey map improvement interactively. Triggered by direct invocation or natural conversation. **Evaluate mode**: Read a journey map document silently, score its economic overlay quality, and return structured findings. No conversation, no questions — just assessment. Triggered by the /audit orchestrator. ### Evaluate Mode Instructions When invoked in evaluate mode, you receive a journey map, customer experience document, or flow diagram. Do NOT coach. Do NOT ask questions. Read and score. **Score each dimension 1-5:** - 1 = Not present or fundamentally broken - 2 = Attempted but significant gaps - 3 = Competent but missing key elements - 4 = Strong with minor improvements possible - 5 = Exemplary — connects product improvement to business/life objectives with economic clarity **Dimensions to evaluate:** 1. **Journey optimization** — Is the map at GOOD (product actions only), BETTER (JTBD context with before/during/after), or BEST (economic overlay)? Does it show the full job before and after your product? Does it connect product steps to downstream actions? Is there a clear "Objectives & Impact" section showing business/life ROI? 2. **User behavior & satisfaction insights** — Does the map quantify willingness to pay? Does it show who the buyer is vs. the user? Does it articulate the economic impact (revenue at risk, cost savings, competitive advantage)? Does it