escalation
FeaturedEscalate unresolvable or sensitive requests to a human agent by recording an escalation entry. Use when the user asks to speak to a human, the bot cannot answer confidently, the request involves financial, legal, or security concerns, a safety issue is detected, or the user is frustrated after repeated failures.
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Quality Score: 88/100
Skill Content
Details
- Author
- 0xranx
- Repository
- 0xranx/golembot
- Created
- 6 months ago
- Last Updated
- 6 days ago
- Language
- TypeScript
- License
- MIT
Similar Skills
Semantically similar based on skill content — not just same category
human-escalation
Recognize when to stop autonomous work and escalate decisions, ambiguity, or risk to a human.
escalation
Runs the first four hours of an account on fire: what to say before you know the answer, who to pull in, and what the customer actually wants, which is often not the fix. Trigger whenever the user says "escalation", "the account is escalating", "their VP is involved", "this has gone to their exec", "angry customer", "they are threatening to churn", "account on fire", "major incident with a customer", "they want a call today", "I need to escalate this internally", or describes a customer situation that has just moved above their usual contact. It separates the incident from the relationship damage, sets one owner and one cadence, decides who to pull in and when, and plans the repair step most teams skip. Use hard-conversation when you are the one delivering bad news that has not landed yet, and churn-postmortem when the account has already gone.
internal-escalation
Gets your own company to act, with the ask and the evidence shaped for the people you are asking rather than for you. Trigger whenever the user says "internal escalation", "escalate internally", "I need engineering to look at this", "get leadership involved", "how do I get this prioritised", "nobody is picking this up", "I need an exception", "raise this with my manager", "who do I go to", or describes needing something from another team on a deadline. It works out who can actually decide, states a specific ask rather than a request for attention, refuses to inflate severity, and plans the follow-through. Use escalation when the customer is the one escalating and the first four hours are customer-facing, and product-feedback when the ask is roadmap consideration rather than action now.